FAQ

Frequently Asked Questions

How do I choose the right product for my child's age?

You can explore the store by age group (0-6 months, 6-12 months, 1-3 years, 3-6 years, 6-10 years). On each product page, you will find the recommended age and the manufacturer's warnings.

How long does it take to receive my order?

Orders are delivered in 5-7 days in Italy and in 7-10 days in other countries. You can find all the details in the shipping policy.

How much does shipping cost?

Shipping is calculated at checkout.

Can orders arrive in multiple packages?

Some items ship from different warehouses, so your order may arrive in multiple deliveries. You will receive an email with tracking for each one.

Can I track my shipment?

Yes. When your order ships, you will receive an email with the tracking link.

Can I return a product?

You have [giorni per il reso] days from delivery to request a return. How to do it and which items are excluded is explained in the returns policy.

What payment methods do you accept?

All payments are accepted via Shopify Payments.

Are the products safe?

For each product, we indicate the recommended age, materials, and warnings. Information on compliance and certifications can be found on the Product Safety page.

Can I buy a gift?

Yes: in the Gift Ideas section, you will find gifts for births, birthdays, and holidays.

How can I contact you?

Write to us at info@hoppakids.com. We respond within 1 business day.